Refund & Return Policy

Order Accuracy

Please review your selection carefully before completing your payment. This includes:

• Cinema Location & Hall: Ensure you are ordering for the correct theater.
• Seat Number: Double-check your seat details for in-seat delivery (if applicable).
• Food Preferences: Verify veg/non-veg choices and allergy requirements.

Quality Guarantee

Your satisfaction is our priority. While we do not issue refunds, we will address concerns regarding order accuracy or quality:

• Incorrect Orders: If you receive an item different from what you ordered, please notify our counter staff immediately for an on-the-spot replacement.
• Quality Concerns: If there is a legitimate issue with the freshness or quality of the food, it must be reported at the cinema counter before the end of your movie screening.
• Missed Pickups: We are not responsible for orders not collected by the customer. Items not picked up by the end of the show will be disposed of and are not eligible for a refund.

Important Notes

• Refunds will not be provided for movie cancellations by the theater (unless specifically stated by the cinema management).
• Online processing fees (if any) are non-refundable.