Privacy Policy

Introduction

This Privacy Policy explains how Cinestop collects, uses, discloses, and protects your personal information when you use cinestop.cafenclub.com. By using the Site, you consent to the practices described herein.

Information We Collect

• Personal information you provide: Name, email address, phone number, seat number or delivery location, billing address, and payment details (where applicable) when you place an order or register an account.
• Automatically collected information: Device/browser information, IP address, cookies, and usage data (pages viewed, time spent, links clicked) when you navigate the Site.
• Third-party sources: We may obtain information from third-party providers (e.g., payment gateways) where necessary to process your order securely.

Use of Your Information

We use your information for purposes including:

• Processing and fulfilling your F&B orders (including payment processing, order preparation, and seat delivery/pickup).
• Communicating with you about your account, orders, customer service, and providing support.
• Improving the Site, analysing usage trends, and personalising your experience (e.g., combo suggestions).
• Marketing and promotional purposes: sending you newsletters and special offers, unless you opt-out.
• Fraud detection, risk management, and compliance with legal obligations.

Disclosure of Information

We may share your personal information with:

• Credit card and payment processing partners for secure transactions.
• Internal staff or delivery personnel to ensure your food reaches you promptly.
• Our service providers (e.g., email service, hosting providers) who assist us in business operations under strict confidentiality agreements.
• Law enforcement or regulatory bodies if required by law or to protect our rights, property, or customer safety.

Payment Details Handling

• We do not store any payment information, including debit/credit card numbers, CVV, UPI IDs, bank account numbers, or passwords on our servers.
• All payments made on Cinestop are processed through secure and certified third-party payment gateways compliant with:
  • PCI-DSS (Payment Card Industry – Data Security Standards)
  • RBI guidelines for online payments
  • Industry-standard encryption and security protocols
• When you make a payment, the transaction details are encrypted and transmitted securely to the payment gateway for authorization.
• Cinestop does not have access to your full payment details at any time. Only the payment gateway processes and stores limited transaction information necessary for confirmation (e.g., payment ID, status).
• In case of a payment failure, the amount (if debited) will be automatically credited back as per the payment gateway’s refund cycle, usually within 3–7 business days.
• For security reasons, customers must ensure that:
  • They use trusted devices and secure internet connections while making payments.
  • They do not share OTPs, passwords, or card details with anyone claiming to represent Cinestop.
• Cinestop will never ask for your card details, CVV, ATM PIN, UPI PIN, or passwords through phone calls, messages, WhatsApp, or emails.
• Any fraudulent activity or unauthorized transactions must be reported immediately to your bank and Cinestop support.

Cookies & Tracking Technologies

• We use cookies, web beacons, and similar technologies to gather usage data and to remember your preferences.
• You can set your browser to refuse cookies; however, some features of the Site may not function properly if cookies are disabled.

Security

• We employ reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
• However, no internet transmission or electronic storage method is 100% secure; therefore, we cannot guarantee absolute security.

Your Choices & Access

• You may update or correct your personal information by logging into your account or contacting us.
• You can opt-out of marketing communications by clicking “unsubscribe” in our emails or by contacting us directly.
• If you wish for us to delete your personal information (subject to legal or business retention requirements), you may request it by emailing souravpujharipujhari@gmail.com.

Data Retention

• We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
• If you close your account or request deletion, we will delete or anonymise your data when it is no longer required.

Children’s Privacy

The Site is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us for immediate deletion.

Changes to this Privacy Policy

• We may update this policy from time to time. The “Last updated” date will be posted at the top of the policy.
• Your continued use of the Site after any changes indicates your acceptance of the new policy.